What is phone spoofing?
Phone spoofing happens when a scammer tricks your phone's caller ID into showing an official phone number, like the credit union's number. The fraudster will call or text, pretending to be a Cove employee, and try to trick you into giving out personal information.
The fraudster might sound convincing and use the name of a person who really works at the credit union. They might know some partial information you thought was private, like your email address or the first 6-8 digits of your debit card. They may even claim they're about to close your account, or shut off your card due to fraud, unless you give up more information. Don't fall for it.
To catch call spoofing, it's most important to think about the information the caller is requesting. Remember these things:
1) Cove will never call and ask for information we already have
When YOU call Cove, questions may be asked to verify you are Cove’s member. But, if YOU DID NOT CALL COVE directly, you should never share your:
- Account number
- Social security number
- Login passwords or codes
- Debit card number, PIN or expiration date
- Any other personal information
2) Don't trust caller ID
Scammers can make it look like they're calling from anywhere, even from Cove Federal Credit Union.
3) Not sure? Hang up
If you are suspicious, always hang up and call Cove 859-292-9000.